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- Check your browser to ensure Java is enabled.
- If you are trying to connect from within AOL, try again using
Internet Explorer or Netscape.
- Make sure you are using the latest version of the browser. (at
least Netscape 4.x or Internet Explorer 4.x or later)
- If you are behind a corporate firewall, check the Click here
if you are behind a firewall select box.
- Test your connection delay between your PC and the Internet
as there may be Internet traffic problems with your ISP and/or
the public Internet.
- If you are a MAC user, use OS 9.1 or later, turn on VM with
1M greater than the available RAM.
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| 1. |
Make sure
that your browser is enabled to work with Java.
- Are
you using Internet Explorer?
If so, go
to Tools, select Internet Options, click the Security
tab, select Internet and click Custom Level. Next,
scroll down to Java Permissions and enable Java. You
can select high, low, or medium safety.
Some older
versions of Internet Explorer cannot handle Java. If you are
using an older version, go to www.microsoft.com
and click Downloads from the top toolbar.
- Are
you using Netscape?
If you are
using Netscape, go to Edit, select Preferences,
select the Advanced category and check the select box
in front of Enable Java. When finished, click the OK
button.
Some older
browsers cannot handle Java. If you want to update your browser,
you can do so for free! Go to www.netscape.com
and click the Download button on the top toolbar.
- Are
you using an AOL browser?
Older versions
of the AOL browser are not fully compatible with chat/event
technology. Try downloading a newer version of AOL at: www.aol.com.
Scroll to Member Services at the bottom of the page to
locate the most recent software.
- Are
you using a browser other than Internet Explorer, Netscape, or
AOL?
Some companies
issue customized browsers, which do not allow Java to be enabled.
If so, there is still good news! By checking the select box
in front of Click here if you are behind a firewall before
entering the auditorium, you will access an HTML version that
does not require Java.
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| 2. |
Find out
whether you are behind a Firewall.
If you are trying
to access from work you might be behind a corporate firewall. Select
our firewall client (HTML), which works behind all firewalls. Check
the select box in front of Click here if you are behind a firewall
before entering the auditorium.
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| 3. |
Finally,
you will want see if your connection problems are ones that will
need to be resolved by your ISP or are due to the public internet:
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